The TMO currently employs three members of staff, the Estate Manager and the estate cleaner.  A contractor is responsible for responsive repairs and void works.

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Our responsibilities under the management agreement with the Council are set out in detail in Appendix 2 but essentially are as follows:

 

Our Organisation

 

• Ensuring effective governance of the TMO including increasing membership, board membership and sustainability, accountability, and an effective split between governing and operational activities;

• Consulting and involving residents through meetings, surveys, newsletters, and events to ensure that the services we provide meet their needs;

• Managing the TMO’s finances effectively and reporting to our membership, Companies House, and Westminster City Council in accordance with the Management Agreement;

• Providing an estate based office;

• Maintaining an efficient, effective, motivated staff and contractor team;

• Effective management of contractors and ongoing assessment of value for money;

• Providing monitoring reports to Westminster City Council as required;

• Ensuring regular satisfaction surveys are carried out and results analysed, reported back to residents and acted upon;

• Producing an Annual Report to all residents on our performance across all areas;

• Working with other agencies and community groups to identify and address the needs of our community. 

 

Our Services

 

• Managing responsive repairs and maintenance, including heating and hot water repairs up to £5,000 per repair;

• Out of hours emergency service;

• Pest control;

• Older people discretionary decorations;

• Providing a cleaning service;

• Maintaining the garden and grounds;

• Maintenance of door entry and CCTV systems;

• Maintenance of the automatic barrier system;

• Managing and preparing void properties for re-letting up to £5,000 (not including decent homes works);

• Identifying the need for major works and lobbying Westminster City Council to programme these works;

• Dealing with tenancy management issues including investigation into complaints of anti-social behaviour, unlawful occupancies, breach of tenancy or lease agreement, residents disputes, and referring the matter to Westminster City Council for further action when appropriate;

• Carrying out tenancy checks;

• Processing mutual exchanges;

• Letting empty properties in accordance with the Council’s Allocation Scheme;

• Providing an initial meeting with the TMO Manager for all new tenants regarding tenancy rights and responsibilities and TMO membership and participation;

• Processing parking permits.

 

The Council retains responsibility for:

 

• Enforcement action for anti-social behaviour, unlawful occupancies, breach of tenancy or lease agreement, including legal action where necessary;

• Rent collection and arrears control;

• Setting rent levels;

• Leaseholder’s service charge billing, collection, and arrears control.

• Maintaining the structure of the buildings;

• All repairs over £5,000;

• Lift maintenance;

• Programming, commissioning, and undertaking major works, including Decent Homes works;

• Refuse collection;

• Tree maintenance.