Coronavirus (Covid19) and Hide Tower


During these uncertain times, we will aim to keep the office open 5 days a week, 9.30 to 1.30, with a telephone service running in the afternoons.


We understand many residents will be looking to limit contact with service providers, so you can contact us by telephone on 0207 630 1129, or email paddison@westminster.gov.uk and

sfrancis@westminster.gov.uk


The health and safety of our residents, staff, and contractors is of the

utmost importance to us, which is why, as a precautionary measure, we are

following Public Health England’s advice to prevent the spread of the

Coronavirus.


When you report a repair or arrange an appointment with our team, you will need to let us know if you are self-isolating as a precautionary measure, or have been diagnosed as having Coronavirus.


We may also ask you if you are self-isolating, have symptoms of Coronavirus, or

have been diagnosed with it. This allows us to take steps to keep you, our

staff, and our contractors safe.


Residents who are in isolation and are reporting a repair will experience some delays to our usual service.


We will talk to you about this process and agree on the most appropriate steps to take.


For the latest advice on keeping yourself and others protected, visit the Government website


For information about the virus and how to protect yourself, visit the NHS website


To check if you need medical help please use the 111 online Coronavirus service